In order to open your account, simply download our app to your mobile device from the Apple App Store/Google Play Store.
*Please note you will need a valid email address and mobile phone number that must be verified in order to create your account.
In order to use your Tortooga account, both your email address and mobile phone number must be verified.
Email: We will send an email to the address registered on the account. Simply enter the code received in the email into the relevant section of the validation screen in order to verify your account. If you haven’t received the email, please check that the email address entered is correct and if so check your Junk/Spam email folder in case the email was accidentally redirected. If you have any difficulties, please contact us at firstname.lastname@example.org.
SMS: We will send an SMS to the mobile phone number registered on the account. When you receive the message, take note of the confirmation code and enter it on the Settings –> Phone Number page in the Tortooga app. If you haven’t received the SMS, please check that your phone number is correct. If you have any difficulties, please contact us at email@example.com.
You can access the Tortooga app simply by entering your email address and PIN Code on the login screen.
***IMPORTANT*** You should never reveal your PIN Code to anyone. Tortooga’s support team will NEVER ask you for this.
If you have forgotten your PIN Code, simply select the “Forgot Your PIN” option on the login screen and we will send an email to your registered email address with instructions on how to reset.
If for some reason, you do not have access to the email address registered on your account, then please contact us at firstname.lastname@example.org and we will be happy to assist you.
You can use your Tortooga account to perform several operations
1) Refill Air Time
2) Pay Utilities
Please note that for the moment Tortooga only accepts payments for Airtime and Utilities in MEXICO.
****IMPORTANT - YOU MUST CHECK THAT THE PHONE NUMBER OR ACCOUNT NUMBER YOU ARE ENTERING ON SCREEN IS CORRECT. FAILURE TO DO SO MAY RESULT IN LOST PAYMENTS****
To refill Air Time, simply follow these steps:
To pay Utilities, simply follow these steps:
Please check with the Tortooga support team regarding the status of your transaction. In the event the transaction has been completed successfully then there is no possibility to refund your card - email@example.com
This is most likely a pre-authorisation. A pre-authorization is essentially a temporary hold placed by a merchant on a customer’s credit card, and reserves funds for a future payment transaction. This hold typically lasts about seven business days, though this depends on your bank or card issuer. If your funds have not been made available on your card after this period has elapsed, please contact your bank/card issuer.
You can see a record of all successful and failed transactions on your account in this section. Open any transaction to see confirmation ID, amount charged to your card, phone/account number and the date of purchase. Please include this information if you require any assistance from our support team – firstname.lastname@example.org